Your Privacy Rights
 

We appreciate the trust you place in Rager & Sons Inc., and we are committed to respecting your privacy and the security of your personal information. Our privacy policy, updated on September 24, 2009, describes the information we collect and how we use it.

We always welcome your questions and feedback. For privacy-related issues, please contact us at:

Rager & Sons Inc.
PO Box 50041
Myrtle Beach, SC 29578
Phone from US: 843-907-1485
Fax: 866-401-5101
Email: ragerservice@sc.rr.com
 

Information We Collect
We may collect information (including name, address, telephone number, email address, transaction information, credit card information and date of birth) when you:

• Place an order from our Web site
• Return an item or make an exchange
• Inquire about our services
• Request a catalog
• Receive a gift package
• Create an account at Rager & Sons Inc.
• Sign up for Rager & Sons Inc email updates
• Enter a contest or sweepstakes
• Are referred to us through a marketing promotion
• Participate in a marketing survey, promotion or event

We maintain the data that you provide us, along with a record of your purchases, in a secure database.  To best serve you, we may combine this information with data that is publicly available and data that we receive from other reputable sources.

We also gather information about how visitors navigate through our Web site by using clickstream data gathered with "cookies" and/or other online tools such as "pixel tags."

 

Using Information We Collect
At Rager & Sons Inc, we always want to provide you with the best possible shopping experience and fulfill your orders exactly as you've requested. In order to do this, we collect information that allows us to:

• Process and track your order
• Provide the services you request
• Contact you about the status of an order
• Send you catalogs or promotional offers we believe will be of interest to you
• Send you Rager & Sons Inc email updates
• Identify your product and service preferences
• Customize our communications to you
• Provide information concerning product recalls or products you have purchased
• Improve our merchandise selection and customer service

 

Information We Share with Others and Your Privacy Rights
We contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution, market research and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Rager & Sons Inc.

From time to time, we make our mailing list (names and addresses only) and general shopping activity available to reputable companies whose products we believe will be of interest to you and whose privacy practices meet the Direct Marketing Association's privacy standards. We do not share email addresses for this purpose. If you do not want to receive mailings from other reputable companies and prefer that we do not share any information with these companies.

On rare occasions, we may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.

 

Cookies and Pixel Tags
A cookie is a small data file that is stored by your Web browser on your computer. Cookies enable you to place an order on our Web site. They also allow us to enhance and personalize your online shopping experience, so that the information you receive is more relevant to you.

For example, we use cookies to:

• Remember what items are in your Shopping Bag
• Recognize you when you return to our Web site
• Study how our customers navigate through our Web site and which products they request in site searches

We also use pixel tags – tiny graphic images – to tell us what parts of our Web site you have visited or to measure the effectiveness of any searches you may do on our site. Pixel tags also enable us to send you email in a format you can read and let us know when you have opened an email message from us.

We may also contract with other companies who use cookies or other online tools such as pixel tags to measure the performance of a marketing effort on our behalf. We prohibit these companies from using this information for their own marketing purposes or from sharing this information with anyone other than Rager & Sons Inc.

 

How We Use Email
When you provide us your email address, we will email you as necessary to process your order, respond to a request or provide customer service. For example, after you place an order at Rager & Sons Inc., you will receive an email confirmation and, in most cases, an email with package tracking information. Recipients of our email gift cards will receive an email notifying them of the gift and instructing them how to redeem it.

 

Links to Other Sites
Occasionally we provide links on our Web site to other sites we think you will enjoy. These sites operate independently of Rager & Sons inc. and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit.

 

Security
It is our intent to protect against the loss, misuse or alteration of information that we have collected from you or received from a partner. We use a variety of current technologies and processes for protection of our customer data. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities. It is our practice to use encryption whenever we receive or transmit sensitive data.

 

Policy Changes
From time to time, we may use customer information for unanticipated uses not previously disclosed in our privacy notice. If our information practices change, we will post these changes on our Web site. We encourage you to review our privacy policy periodically.